1. SHIPPING:
At Eoti, we offer free shipping on all orders to the United Kingdom, with no hidden fees. Orders are processed within 1 to 2 business days, and transit takes 3 to 5 business days, totaling 4 to 7 business days for delivery. We provide tracking information once your order ships. Please ensure your shipping details are accurate to avoid delays. For any questions, contact us at support@eoti.shop.
2. REFUND:
At Eoti, we offer a 30-day return policy from the delivery date. To be eligible, items must be unused, unworn, and in original packaging with tags and accessories. Non-returnable items include final sale items and those damaged after delivery. To initiate a return, email us with your order number. Refunds are processed within 5–7 business days after inspection. For damaged items, contact us within 48 hours for a replacement or refund.