FAQ

About Our Products

Q: What types of handbags do you offer?
A: We offer a wide range of women’s handbags including tote bags, crossbody bags, shoulder bags, clutches, wallets, and mini sling bags — all designed with a balance of fashion and function.

Q: Are your bags made in the USA?
A: Yes, we are a UK-based manufacturer and seller. All our products are carefully crafted with high-quality materials and attention to detail.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the United Kingdom.

Q: How long will my order take to arrive?
A:

Handling Time: 1 to 2 business days (Monday to Friday)
Transit Time: 3 to 5 business days (Monday to Friday)
Total Delivery Time: 4 to 7 business days (Monday to Friday)

Q: What is your order cut-off time?
A: Orders placed before 05:00 PM (PST) (Pacific Standard Time) will begin processing the same business day. Orders placed after this time will be processed on the next business day.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and in the original packaging to be eligible.

Q: How do I return an item?
A: Simply contact us at support@eoti.shop with your order number and reason for return. We’ll guide you through the process.

Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to the original payment method.

Payment & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay, and other secure payment gateways.

Q: Is my payment information secure?
A: Absolutely. All transactions are processed through secure, encrypted payment systems. We do not store or share your payment details.

Orders & Account

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible after placing your order. If your order hasn’t been processed yet, we’ll do our best to make changes or cancel it.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link so you can monitor your package.

Q: Do I need to create an account to order?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders, manage returns, and view your order history.

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